Short answer
Thai Airways announced on 16 October 2026 that passengers whose flights were delayed or cancelled, or whose bags were delayed, during the floods of 26 to 30 September can submit compensation claims. Claims go through the airline's online platform or its customer care centre at its Bangkok head office, open daily from 8.30 am to 4 pm. The airline says its board will consider remedies case by case. The Thaiger reports that some passengers have complained of slow replies, and the report gives no closing date.
What Thai Airways announced on 16 October
Thai Airways invited passengers affected by flight disruption and delayed baggage during the late-September floods to submit compensation claims, with applications accepted from 16 October 2026. The Thaiger reports that the airline announced this on its official Facebook page. It covers delayed or cancelled flights and delayed bags between 26 and 30 September, when floods hit Bangkok and other parts of Thailand.
The airline said its board would consider remedies on a case-by-case basis, taking into account the circumstances and the losses. Passengers can also ask for documents to support an insurance claim. The Thaiger notes that the report gives no closing date for claims.
How to apply
Requests go through the online platform on Thai Airways' website. Passengers can also go to the customer care centre at the airline's head office on Vibhavadi Rangsit Road in Bangkok, on the first floor of Building 3. It is open daily, including public holidays, from 8.30 am to 4 pm.
The airline said it would process applications promptly and contact passengers with the outcome. The Thaiger adds that some passengers have complained of slow responses and difficulty completing the claim, and have asked the airline to email affected customers directly. Check the airline's official channels for the current procedure and the documents it asks for.
What happened in late September
Thai Airways chief executive Chai Eamsiri said on 29 September that many employees could not reach work because their homes were flooded, and that a shortage of licensed and skilled staff was the main problem. The airline normally flies about 110 flights a day from Bangkok and planned to cut capacity by around 30%. It was working to clear about 5,600 delayed bags at Suvarnabhumi, The Thaiger reported.
On 30 September Airports of Thailand (AOT) reported that about 75 Thai Airways flights had been cancelled that day, leaving more than 1,000 transit passengers stranded, and that more than 5,000 bags were waiting, the Nation reported. AOT turned three baggage carousels into sorting areas and provided food and water in the transit area.
What AOT is changing next
The Nation reported on 18 October that AOT signed 25-year contracts worth 67.305 billion baht on 8 October with a third ground-handling operator for Suvarnabhumi, AOT Ground Aviation Services. It is due to start operations in early 2027, with fines or contract termination if it misses baggage-handling targets. Nothing changes for passengers before then.
If you are flying into Bangkok for one of our tours, such as the Grand Palace, Wat Pho and Wat Arun tour from $75 per person, a delayed arrival is a matter between you and the airline. Message us your new arrival time so we can confirm the meeting time for your tour.
Practical checklist
- If your flight or bags were disrupted on 26 to 30 September, submit a claim on Thai Airways' website or at its customer care centre.
- Keep your boarding passes, baggage tags and receipts for the claim.
- Ask the airline for supporting documents if you plan to claim on travel insurance.
- Check the airline's official channels for the current claim procedure: the report gives no closing date.
- Tell us your new arrival time if a delay affects a tour date.
Questions and answers
Who can claim from Thai Airways?
Passengers whose flights were delayed or cancelled, or whose baggage was delayed, during the flooding of 26 to 30 September 2026, according to the airline's 16 October announcement as reported by The Thaiger. The board decides remedies case by case.
Where do I submit a Thai Airways flood claim?
Through the online platform on the airline's website, or at its customer care centre at the head office on Vibhavadi Rangsit Road in Bangkok, first floor of Building 3, daily from 8.30 am to 4 pm, including public holidays.
Is there a deadline for claims?
The Thaiger's report of 19 October does not give a closing date. Check the airline's official channels for the current procedure.
Will Suvarnabhumi baggage handling change?
AOT signed a third ground handler on 8 October, due to start in early 2027, with fines or contract termination for missed baggage targets, the Nation reported. Nothing changes before then.